Effective Date: December 1, 2018
The Couples Institute Counseling Services, A Marriage and Family Therapy Corporation (DBA “The Couples Institute Counseling Services”) owns and operates this couplesinstitutecounseling.com website business. All references to “we”, “us”, or “our” shall be construed to mean The Couples Institute Counseling Services.
The Couples Institute Counseling Services will be acting as the “Controller” of the personal data you provide to us. This includes your personal contact information and the contact information of your affiliated organization.
WHY WE NEED YOUR DATA
We need to know your basic personal data consisting of contact information for purposes of responding to your inquiry on our Contact Us web page and similar web pages.
In addition, we need to know your personal data to send you emails for other specific purposes only if you have explicitly given your consent to receive these emails.
WHAT WE DO WITH YOUR DATA
Your personal data is processed by our personnel located in Menlo Park, California, USA; however, for purposes of hosting and maintenance, your personal data may be archived on servers provided by Liquid Web, Infusionsoft, Premium Webcart, and bucket.io.
If you are from outside the U.S., understand that you are sending PII and Usage Data to the United States where our servers are located. That information may be then transferred within the U.S. or back out of the U.S. to other countries outside of your country of residence. These countries may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage, and use of your PII and Usage Data will at all times be governed by this Privacy Policy.
We use the following third party services that collect Personal Data and/or provide Usability, Analytics, Cookies, and Usage Data for our website and properties:
Third Party Services Accounts – Facebook Account, Facebook Comments
Analytics and Heatmaps – Google Analytics, Facebook Ads conversion tracking, Google AdWords conversion tracking and WordPress Stats, Hotjar
Affiliate – Amazon
Displaying content from external platforms – Wistia, Vimeo, YouTube, Amazon Web Services (AWS)
Remarketing and behavioral targeting – Google Adwords, Facebook Ads, Facebook Custom Audiences
Handling Payments – PayPal, Authorize.net, First Data Omaha
Except for the sub-processors listed above, we won’t share your personal information with third parties outside our organization unless authorized by applicable law.
If we are acquired by another party, we will share your personal data with the acquiring party.
Unfortunately, the transmission of information via the internet is not completely secure. Although we use best practices to ensure your data is encrypted to the standard required in the GDPR to protect your personal data, we cannot guarantee the security of your data as it is transmitted and stored.
HOW LONG WE KEEP YOUR DATA
We will not retain your personal data for longer than required by the purpose they have been collected for. This means that we will keep your personal information: (i) for as long as required by law, (ii) until we no longer have a valid reason for keeping it, or (iii) until you request us to stop using it. When we delete your personal data from our databases, it will remain in our backup system until it cycles out.
We will delete your personal data that you provide for purposes of responding to your inquiry on our Contact Us web page and similar web pages, unless you are continuing to request information from us.
WHAT ARE YOUR RIGHTS
You have right to: (i) request access to and rectification or erasure of your personal data, (ii) request restriction of processing your personal data, and (iii) withdraw your consent at any time. If you provide a notice to us regarding your exercise any of the above rights, we will forward your notice to other authorized parties which are holding and processing your personal data, where appropriate.
If you wish to raise a complaint regarding how we have processed your personal data, you can contact us with the Contact Us information below, and we will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you may complain to the data protection officer in the country in which you reside.
HOW TO CONTACT US
The Couples Institute Counseling Services
3705 Haven Ave Suite 115
Menlo Park, CA 94025
Phone: 650-289-8603
Email: admin@cicounseling.com